Grievance Redressal
Under the DPDP Act, 2023, you have the right to register a grievance regarding our processing of your personal data.
Grievance Officer
- Name: Data Protection Grievance Officer
- Email: grievance@mytheraverseos.com
- Response timeline: within 30 days of receipt
How to lodge a grievance
- Signed-in users: go to Privacy & Data and submit a Grievance request with details.
- Email: send your name, registered email, description of the issue, and requested remedy to grievance@mytheraverseos.com.
What to include
- Your full name and account email
- Description of the concern (access, correction, unauthorised processing, breach, etc.)
- Child profile reference if applicable
- Preferred resolution
Escalation
If you are not satisfied with our response, you may approach the Data Protection Board of India as provided under the DPDP Act.